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Join the dynamic team of one of Arizona's fastest-growing distributors! We are actively seeking a talented and Bilingual Technical Support professional to contribute to the success of the Peoria location. This is a fantastic opportunity for individuals with exceptional interpersonal skills, a passion for learning, and the drive to thrive in a dynamic work environment. If you have 2-3 years of relevant experience and are ready to grow with a forward-thinking company, we want to hear from you!
Position Details:
Work Schedule: Sunday-Thursday, 9 am-5 pm (Work from home on Sundays)
Job Description:
As a Bilingual Technical Support person, you will play a crucial role in providing outstanding customer service over the phone. Your responsibilities will include:
- Handling inbound/outbound calls related to our products.
- Assisting customers with troubleshooting, questions, and delivery inquiries.
- Serving as the main point of contact for customers, managing queries, replacement parts, and generator-related issues over the phone.
- Maintaining a minimum 95% answering rate.
- Utilizing your mechanical and/or electrical experience to help fix equipment as needed.
Qualifications:
To excel in this role, you should possess:
- Previous call center experience (Preferred)
- Proficiency in navigating multiple computer screens.
- High School Diploma
- Bilingual proficiency in English and Spanish
- Electrical/Mechanical experience
This is an excellent opportunity to be part of a rapidly expanding company where your skills and dedication will be recognized and rewarded. If you are ready to take your career to new heights, apply now and embark on an exciting journey with us!
