Job description
TraVek is an award winning design build remodeling company, specializing in kitchen, bath and interior remodels. We are a team of motivated and skilled individuals working together for the better good of the community. Every day brings new and exciting opportunities to serve and grow. TraVek employees reinforce the passion of its vision and mission because truly we are "together, building dreams." Whether a person works in the field or the office, is in design or production, whether it's a customer or a trade partner, every person is a valued and trusted piece of each individual project.
We are looking for a Production Manager to ensure that remodeling jobs are completed with the TraVek white glove service and ultimate customer satisfaction.
POSITION SUMMARY
A successful Production Manager will proficiently and safely manage the Remodeling Production Team in a way that ensures that the Team is taken care of, the Customer is taken care of and the Company is taken care of, while maintaining profits for the company. The primary role of the Production Manager is to pre-check all new job offers, go through each potential project and conduct Job Costing/Estimating measures to determine if the Company can get them done according to budget, and if the project looks feasible, accept the project, ensure all finish products are ordered, coordinate all necessary scheduling, ensure that all quality control measures are according to company standards throughout the project, ensuring collections are completed, closing out the projects and after project closing, conducting follow-up Job Costing to determine if adjustments need to be made to the process/pricing on future projects when projects are being put together by the Sales/Design team.
Effective skills, traits and behaviors required for Remodeling Production Manager position:
Communication Skills- proficient communication skills, able to express ideas clearly and listen actively to others
Team Player Mentality- understand the value of teamwork and actively contribute to the success of the team
Problem solving skills- adept at identifying challenges, analyzing situations, and developing creative solutions; remain calm under pressure and approach problems with a positive and proactive attitude.
Adaptability- flexible and adaptable to change
Emotional intelligence- possess high level of EI, which enables them to understand and manage their own emotions effectively and navigate interpersonal relationships with empathy and understanding
Strategic thinking- ability to think strategically and envision the big picture; align departmental goals with company goals
Decision making skills- decisive and capable of making tough decisions in a timely manner
Accountability- take ownership of responsibilities and hold others accountable for actions and results
Leadership by example- lead by example; inspire others
Continuous learning- committed to personal and professional development; open to feedback and actively seek self-improvement opportunities
COMPETENCIES
To supervise the overall functioning of the production team, especially of the production functions of the organization.
Ensure that proper industry safety protocols are implemented and maintained.
Motivate team members to deliver excellent services to customers (to include internal customers).
Resolve customer issues in a timely manner in a way that satisfies the customer and is acceptable to the company.
Design strategies and ensure that all the day to day services are according to the company SOP’s and that all the customers’ needs are being met in a way that is acceptable to the company.
To make recommendations and SOPs that will reduce the costs and improve the efficiency.
To develop and deliver in-house training for the employees regarding the service procedures (SOPs) and company policies and procedures.
To be actively involved in the hiring and training of the new employees and to schedule onboarding and ongoing training accordingly.
To work with the team members and to evaluate their performance in the field.
The Production Manager works in collaboration with the Field Superintendent/Crew Leader/Job Foreman and Human Resources (HR) department to implement progressive disciplinary actions.
Monitor customer feedback on an ongoing basis and work with the Operations Manager to make adjustments in ways to ensure great customer satisfaction while maintaining company profitability.
JOB RESPONSIBILITIES
Execute and excel in key performance metrics to include minimum level of performance per TraVek Magnitude of Impact scale, measuring:Maintain billings of $80k/week; jobs on schedule, adhere to non-negotiables
Required weekly/monthly team meetings
Uphold TraVek Core Values
EDUCATION AND EXPERIENCE
Previous high end remodeling experience required; Production Manager or Project Manager exp required
Estimating and Project Management experience required
Remodeling certifications preferred
Ability to read blueprints
High school diploma
TraVek, Inc is an equal opportunity employer
