As the Service Manager for our pool construction company, your role will be pivotal in ensuring our customers receive top-quality service and support. You will be responsible for the effective management of all post-construction service activities, including warranty claims, equipment inspections, and maintenance. This position requires a seasoned professional with a strong knowledge of pool equipment and maintenance procedures, excellent organizational skills, and a proven record in customer service and conflict resolution.
Key Responsibilities:
Handle all warranty claims, ensuring timely and effective resolution for our customers.
Repair pool pumps, filters, plumbing, electrical & automation
Conduct thorough pool equipment inspections and installations, adhering to safety and quality standards.
Schedule and oversee crews for revisits, ensuring all work is completed to a high standard.
Perform acid wash and chem start services, as well as pool draining, with attention to detail and safety.
Resolve customer conflicts and issues, maintaining a high level of customer satisfaction.
Maintain up-to-date knowledge of safety regulations in the pool industry.
Qualifications:
Minimum of 5 years of experience in a pool equipment/service role, preferably in the construction or maintenance industry.
Strong understanding of pool equipment, chemicals, and maintenance procedures.
Proven track record in conflict resolution and customer service.
Excellent organizational and communication skills.
Ability to manage projects and schedule effectively.
Knowledge of safety regulations related to pool construction and maintenance.
Experience with warranty claims is a plus.
Benefits:
Competitive salary commensurate with experience.
Health, disability, and life insurance coverage, and retirement benefits.
Paid time off and holidays.
Opportunities for professional development and advancement within the company.
Company vehicle and phone for work-related duties.
Dynamic and supportive work environment.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: No less than 40 per week
Benefits:
Company truck
Flexible schedule
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Professional development assistance
Retirement plan
Experience level:
5 years
Schedule:
Monday to Friday
Weekends as needed
Application Question(s):
Why are you leaving your current position?
Do You Have Customer Service and/or Project Management Experience?
What Would Be Your Ideal Company To Work For?
What Are Your Salary Requirements?
Experience:
Pool Equipment & Automation Install/Repair: 3 years (Required)
Location:
Phoenix, AZ (Required)
Work Location: Remote
