Become a part of the Vortex ATV Family being a Customer Service Associate!
Job Overview: Work as a team member to help clients have the best experience with Vortex ATV Rentals by checking clients in and out from their adventure. Flexibility within hours working is required due to being client-booking based only.
Daily Responsibilities and Duties:
Glance at FareHarbor and prepare forms as needed for client reservation.
Have the reserved vehicle ready for rental.
Includes: Having vehicle warmed-up, Clean and sanitized, full fuel-tank, cooler with waters and ice packs as needed.
Welcome customers into the office to make sure all paperwork is completed.
Includes: Waivers, driver’s license information, credit card information, and contact information.
Help customers get the equipment needed for their experience.
Includes: Helmets, goggles, maps, coolers, and water as needed.
Listen to customers to figure out what experience they desire.
Walk customers through step-by-step directions with maps of what they can expect during their experience with Vortex ATV Rentals.
Walk through the vehicle safety procedure with the client and point out the vehicle features and functionalities.
Answer phones for questions clients have while on the trails and contact someone to help with a recovery.
Upon return of client riding, ask how their experience was and encourage them to leave a review.
Walk through the rented vehicle for damage and prepare the ATV for next booking.
Includes vehicles being clean, sanitized, and having a full fuel-tank.
Clean and disinfect maps, helmets, goggles, and coolers the client used.
Clean-up office upon leaving.
Includes organizing counter, shelves with helmets and goggles, cooler corner, and cleaning up trash accumulated from the day
Qualifications/Skills:
Superior “people skills”
Includes but not limited to having a positive mentality, good communication, patience, attentiveness to client, capable of conflict resolving, showing empathy, and having a willingness to learn.
Physically capable to maneuver around and under vehicles when needed.
Being timely, considerate, and positive.
Valid Driver’s license.
Any mechanical or outdoor knowledge is a bonus.
