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Overview
Greets and welcomes guests upon arrival. Answers telephone, takes reservations and manages the reservation app efficiently and timely. Seating of guests to a table providing menu and server information once seated. Manages special seating requests consistent with table seating requests and table availability. Relays guest seating and information to servers and bus persons. Oversees dining room activity to ensure guest seating efficiency.
Responsibilities
• Greets all guests warmly and with a smile upon their arrival and escorts them to a table, balancing the flow among the server stations.
• Ensures table selection corresponds with proper rotation, customer seating preference and size of party.
• Assists with seating requests when necessary and provides customers menus.
• Maintains a clean and organized station. Ensures the cleanliness of menus, and keeps necessary stock of pens, menus and other supplies.
• Promptly answers the phones with appropriate greeting.
• Responds to guest inquiries related to operating hours, reservations, directions to restaurant or other.
• Takes togo orders.
• Periodically checks restrooms for cleanliness and proper stocking of supplies.
• Performs other duties as assigned by a manager.
Qualifications
Experience and Education:
• Previous host/hostess experience in restaurant or hospitality recommended but not required.
• Must be eligible to work in the United States.
Physical Demands: Must be able to work in a standing position for prolonged periods of time. Must be able to work under stress, have excellent organizational skills and multi-task throughout shift. Must have a clean, professional appearance with excellent grooming habits.
Food Knowledge, Preparation, Production and Safety: Must be able to learn and describe menu items to guests when requested.
Shift Flexibility: Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required.
