Manager Core ResponsibilitiesHires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.Manages the resolution of the most complex platform issues elevated from staff and clients.Manages technical support staff who implement, monitor, troubleshoot, and install cloud computing platforms across all systems. Plans, develops, and executes short range goals and strategies to meet department, divisional, and corporate objectives.Develops and implements changes to department policies and standard operating procedures to meet changing business needs. Identifies opportunities for continuous improvement. Leads quality initiatives to improve the delivery of service levels.Responsible for delivering software maintenance and ensuring optimization of system up time and performance for critical technology is completed. Collaborates with key stakeholders to develop and maintain standards for platforms. Implements new technologies for enterprise-wide infrastructure projects.Develops technical standards to serve Vanguard technical needs. Manages the ongoing performance of IT cloud vendor products and servicesLearns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.Qualifications
Minimum of eight years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Strong skills in managing remote crew or crew in other physical sites
Strong skills in communication and leadership
Additional Note on LocationThe AWS Platform Ops team and the majority of GTO IOPS teams are located in PA, with a smaller but still substantial presence in our NC office. We also have crew in Melbourne, Australia and London, England. We do not yet have IOPS crew in our AZ location. This role will also serve as the beginning of branching IOPS into the AZ offices. This means that this leader will need to be capable and willing to work apart from their direct crew/peers and also to assist in building the IOPS presence and culture within the AZ site to truly build IOPS presence in this location.Special FactorsSponsorshipVanguard is not offering visa sponsorship for this position.About Vanguard At Vanguard, we don't just have a mission—we're on a mission.To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.Our commitment to diversity, equity, and inclusionVanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) .How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
