Description Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position. We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. If you're looking for a long-term contract / temporary position in Scottsdale, Arizona, this Customer Service Representative opportunity could be for you! If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you.ResponsibilitiesRetrieve and oversee the sending of written business communications
Manage and place incoming telephone calls
Provide accurate, friendly customer service in a timely fashion
Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers Requirements - Supportive, positive attitude with a professional demeanour applied to all tasks
Strong customer service and office administrative skills
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
Advanced Microsoft Office skills
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Ability to use multiple computer systems, applications, and utilize search tools to find information
Proven knowledge of Call Center Metrics
Credit collections experience desired
Strong familiarity with customer service
Knowledge of loan servicing
Call Center Customer Service experience
Foundational knowledge in Assist Customers
Ability to interact effectively with internal and external partners and clients/customers
Ability to communicate verbally and in writing effectively throughout all levels of the company
If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
