Job Description:
We are seeking a proactive and friendly Customer Service Representative to join our dynamic team at Captura Hall. The successful candidate will be responsible for managing customer inquiries, providing solutions, and ensuring a seamless customer experience. If you are a problem-solver who enjoys interacting with people and helping them resolve issues, this position is a perfect fit for you.Responsibilities:Address customer inquiries and concerns via phone, email, and live chat.Assist customers with product-related issues, order placement, and modifications.Provide accurate and up-to-date information about products and services.Resolve customer complaints professionally and effectively, ensuring customer satisfaction.Maintain accurate records of all customer interactions and transactions.Work closely with internal teams to ensure smooth processes and issue resolution.Continuously contribute to improving the customer service experience.
