Summary of Responsibilities: Reporting to the Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:Event planning and servicing of contracted Weddings, Catering Events and Group Files.Consistently offer professional, friendly and engaging service.Organize wedding, catering & convention booking files and maintain accurate activities within files consistently.Obtain/confirm all event-related information (to include, but not limited to event specifications, event timelines, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with clientOrganize/compile and distribute group resumes, catering and conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.Monitor event logistics and execution, ensuring adherence to client expectations, contract obligations, brand standards and profitability goalsDrive satisfaction through creative problem solving and proactive service delivery.Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.Yield sleeping room block and function space, ensuring optimization of financial return/performance.Forecast banquet & catering food & beverage by group with target of 3% accuracy.Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.Conduct any/all site inspections as required. Able to handle inquiries.Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.Additional responsibilities, as outlined by Director or Assistant Director.
