First impressions are everything! Supervision of the Front Desk to ensure a smooth day-to-day operation, provide training, direction & leadership to the Front Desk staff. Ensure all staff offers outstanding service to the guests & ensure the front office staff follows Fairmont Hotels & Resorts standards.Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offers professional, engaging and friendly serviceEnsure that all Front Office colleagues are familiar and updated with hotel’s product and servicesEstablishes a rapport with guests and maintains good customer relationship. Works in full cooperation with other departments to make sure the guest is of the utmost priorityTo ensure the safe running of the hotel.  Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded.  Suggesting and attending regular training on updated topics and respective skill set as required by the teamCommunicate and liaise effectively with other leaders in the department and hotelAchieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and ResortsExecute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the recordsMaximize our brand by promoting our up sell programsOther duties as assigned
