Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:Develop and maintain strong guest relationships to ensure guest loyalty. Develop and maintain contacts and professional working relationships with counter parts in other Fairmont properties, the Scottsdale community and hospitality service providers in our area.Audit Loyalty reports daily to ensure compliance with the loyalty programReconcile guest departures with points that have been posted, making corrections and adjustments as neededCredit guest points, ensure accuracy of foliosCoordinate with Sales and Conference Services about Meeting Planner PointsTrain all new hires on Loyalty ProgramSend out any pertinent information for loyalty program to all impacted departmentsCoordinate with F&B to ensure ALL Limitless Dining Points are accurateCreate loyalty accounts for all new users and maintain user loginsVerifying points that were manually postedPre-Arrival communication with higher tier loyalty guestsPurchase orders and inventory count for loyalty amenitiesCoordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.Directly influences the future effectiveness of the hotel through involvement in training & motivation of Concierge and Front Desk teams.Maintaining communication of up to date, accurate information between guests, staff, management and our business partners on a consistent basis.Lead by example by providing exceptional guest service with a passion to continually exceed expectations and anticipate guest needs.Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.Assisting with all other Front Office areas, including covering leadership shifts in other Front Office departments as neededPerforms any and all other tasks which are assigned by management.
