Position SummaryGEICO is seeking an experienced Senior Engineer with a passion for building high performance, low-latency platforms and applications. You will help drive our insurance business transformation as we redefine experiences for our customers.Position DescriptionOur Senior Engineer is a key member of the engineering staff working across the organization to provide a friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.Position ResponsibilitiesAs a Senior Engineer, you will :Provide leadership to engineering teams utilizing best practices for Voice and related technologiesOwns complete solutions across the entire life cycle while utilizing strong problem-solving abilityInfluence and builds vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise class business applicationsHold accountability for the quality, usability, and performance of the solutionsLead design sessions and code reviews to elevate the quality of engineering across the organizationMentor junior team members in Voice and related technologiesShare best practices and improves processes within and across teams utilizing documentation and knowledge sharing sessionsUnderstand Business requirements to translate them into technical solutionsQualificationsDesign, Configure, deploy, and Operate Cisco Unified Contact Center Enterprise, Cisco Voice Portal, Finesse Systems, Cisco Contact Center Management Portal, and other key networking technologiesProficiency in UCCE ScriptingHave familiarity with voice technologies, preferred Nuance Natural Language PlatformAdvanced programming experience within UCCE and related contact center applicationsExperience with log collection, packet capture and call managerExperience with Unified computing servers, Linux and Active DirectoryExperience with continuous delivery and infrastructure as codeIn-depth knowledge of CS data structures and algorithmsStrong problem-solving abilityAbility to excel in a fast-paced environmentMust be knowledgeable of Cisco Unified Communication or Contact Center technologies to include, Call Flows, IVR’s, Quality Management, Workforce Engagement Management, Operational Reporting.Must have the ability to create architectural diagrams and understand dataflows to develop or implement a technical solutionUnderstanding of Observability principles to include best monitoring practices, log review, alerting and reportingStrong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production supportMust be able to communicate in a clear, concise, professional manner, to be understood by customers, clients, co-workers, and other employees of the organizationCisco Certifications Cisco CCIE or CCNP CollaborationIn depth experience in Voice Gateways and voice monitoring platformsPreferred experience AWS Cloud-Based Technologies, Amazon Connect, Lambda, DynamoDB, Amazon Lex, and S3Preferred technologies include Terraform, CloudFront, Command line, Languages, JSON / YAMLExperience4+ years of development, deployment, integration, configuration with Cisco Contact Center Enterprise3+ years of experience years architecture, design, development, deployment, integration, configuration with Contact Center Enterprise2+ years of experience with the Cisco ICM (Intelligent Contact Management)2+ years of experience in open-source frameworks is desiredEducationBachelor’s degree in computer science, Information Systems, or equivalent education or work experienceAnnual Salary76,000.00 - $236,500.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.At this time, GEICO will not sponsor a new applicant for employment authorization for this position.Benefits :As an Associate, you’ll enjoy ourto help secure your financial future and preserve your health and well-being, including :Premier Medical, Dental and Vision Insurance with no waiting periodPaid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and LicensuresBenefits may be different by location. Benefit eligibility requirements vary and may include length of service.Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
