Are you passionate about the spa industry and providing unforgettable experiences while obtaining the initial steps of leadership? We have an amazing opportunity to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Sisley Spa Attaché Lead, you are the first point of contact for our Sisley guests and Attaché’s, giving you the opportunity to shine and set the stage for an amazing experience.Expected to dedicate a minimum of four hours per week to training and/or administrative duties as needed or assigned by managementServe as the first point of contact for all Sisley Spa guests, setting the tone for a luxury, five-diamond experience.Act as a liaison between guests and spa services, ensuring seamless communication and transitions.Lead the Sisley Attaché team by providing clear direction, ongoing support, and performance feedback.Monitor team adherence to five-diamond standards, ensuring consistency in guest service and professionalism.Hold team members accountable for tasks such as pre- and post-treatment responsibilities, cleanliness, and clienteling.Mentor new and existing Attaché team members.Ensure the team maintains and updates the clienteling sheet to track guest preferences, purchase history, and follow-up opportunities.Personally review and monitor clienteling data to identify opportunities for personalized guest experiences and targeted recommendations.Hold the team accountable for accurately documenting guest interactions and updates to ensure consistency and excellence in guest engagement.Collaborate with the team to create tailored follow-up communication, such as product suggestions, special offers, or appointment reminders.Develop and deliver training programs for new Sisley Attachés, ensuring they understand spa protocols, five-diamond service standards, and product knowledge.Conduct regular training refreshers on topics such as guest service excellence, inventory procedures, and sales techniques.Provide hands-on support during training to build confidence and proficiency in team members.Track individual team member progress and identify areas for improvement, offering constructive feedback and tailored coaching.Oversee Sisley product inventory, ensuring all retail and back-bar supplies are adequately stocked and organized.Conduct regular inventory counts, monitor usage, and minimize product waste to align with budget goals.Communicate inventory needs with the Spa Assistant Director and/or retail leadership team to prevent shortages.Ensure the spa environment remains clean, organized, and ready for guests at all times.Proactively identify and resolve any guest issues, escalating concerns to management when necessary.Assist in maintaining accurate records for appointments, retail sales, and guest feedback.Support the reservation and front desk team by addressing last-minute scheduling changes or special requests.Educate guests on Sisley products and services, promoting retail sales to meet or exceed revenue goals.Collaborate with the team to develop and implement retail merchandising strategies to showcase products effectively.Track sales data and provide regular updates to management on product performanceAct as the communication bridge between Sisley Attachés, spa providers, and management to ensure operational success.Participate in team meetings and share guest feedback or process improvements.Foster a positive and collaborative work environment by promoting open communication and teamwork.Develop/Write/Create SOP’s, training materials, handouts, and training information sheets to meet the needs of the spaAssist with special eventsLiaison between Assistant Spa Director and Attaché staff as far as communicationOther duties as assigned
