The Sisley Spa Aesthetician is responsible for providing guests with comprehensive, luxurious, and professionally facilitated facial experiences along with making effective product recommendations to guests, supporting the continuation of the Sisley Skincare experience at home.Understand and abide by Fairmont Scottsdale Princess, and Sisley Spa policy and procedures.Anticipate guests’ needs and adhere to all Fairmont Scottsdale Princess and Sisley USA standards for guest service, including FORBES 5 Star Standards.Building relationships with clients “clienteling” with thank you notes and effective follow up actions to build client retention and guest loyalty.Act as Sisley Brand Ambassador with knowledge of all Sisley Skincare history, menu offerings and retail product knowledge. “Become the expert.”Provide guests with a thorough and knowledgeable spa service – adhering to all Sisley protocols and treatment guidelines.Demonstrate respect, sensitivity and concern for guests’ needs and concerns with a professional and pleasant manner.Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.Interact cooperatively with and with consideration towards guest and co-workers.Communicate all guest problems or complaints to the Spa Manager on Duty in a timely and professional manner.Retail Sales is a key part of the continuation of the Sisley Skincare experience for guests. Sisley Spa Aestheticians will be expected to maintain a minimum 20% retail sales to service revenue ratio at all times with expectations to grow that % to 30% by end of year one in the role.  Spa will provide all necessary training and coaching to support these efforts.  Sisley Spa Aestheticians who fail to maintain these expectations will be subject to the spa’s coaching and counseling program up to and including possible termination. Customer retention of rebooking and clienteling efforts will be tracked monthly with appropriate goals set based on business levels.  These goals can be subject to change always based on business levels and will be properly conveyed in a timely manner.Maintain safety and sanitation and disinfection standards.Must have the ability to perform services using proper draping techniques, while always maintaining the highest level of professionalism.Ensure proper cleaning and sanitizing of all products, rooms, tools, and equipment, following Fairmont Scottsdale Princess and State Governing Boards requirements and guidelines.Ensure proper use of all PPE and sanitation standards as set forward by Fairmont Scottsdale Princess and the State Governing Body.
