Help Desk Analyst

Help Desk Analyst

Vacancy expired!

Location: Scottsdale, AZ
Description: Our client is currently seeking a Help Desk Analyst

Contract Opportunity

This job will have the following responsibilities:

• With oversight, provides Tier 1 & 1.5 production and non-production support of applications and databases for software.
• Monitors production systems for alerts, outages and system issues.
• Seeks continuous improvements for applications, processes, support methods and team effectiveness.
• Executes technical procedures to resolve production & non-production issues.
• Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.
• Develops knowledge of enterprise Systems.
• Demonstrates understanding and knowledge of client needs, concerns and challenges.
• Updates production and non-production support documentation and adheres to ITIL practices.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com