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As a Business Resiliency Associate in the Incident Management team, you will work with a team during incident response situations, to maintain daily operational readiness, and improve response efficiency. During incidents, you will be responsible for working directly with the Incident Management Lead in coordinating overall Consumer & Community Banking (CCB) response to ensure adequate services levels are maintained internally or through third party relationships. After incident response events you will be responsible for creating and updating procedures as well as constantly driving process improvement, leading a multitude of projects, and building relationships with key business partners.Job Responsibilities:
Work with a team of Incident Managers in response to unplanned business resiliency incidents which impact any CCB asset or function.
Assist in facilitating executive-level meetings within CCB during incidents to capture impacts, report status, and align relevant parties.
Partner with Global Security, Global Technology, Global Real Estate and Cybersecurity (as appropriate) during firmwide crises to disseminate critical information throughout CCB and provide CCB's status for firmwide reporting.
Research and monitor emerging and active incidents to determine actual and potential business impacts, including impacts to branch, operational and corporate sites, and personnel, globally.
Maintain and execute against the CCB Business Resiliency Incident Framework and Incident Communications Playbook.
Create cohesion and consistency within the team by updating procedures, training employees, and keeping the team organized and in a consistent state of readiness.
Required qualifications, skills, and capabilities:
3+ years in Business Resiliency/Continuity, Incident Management, Project Management, and/or Process Development and Improvement
Ability to communicate effectively in both verbal and written channels
Extreme attention to detail
Ability to multi task, work under tight deadlines and retain maximum organization throughout a project
Preferred qualifications, capabilities, and skills:
Bachelor's Degree preferred
Work from office required 60% of the time on a set scheduleChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
