You will be responsible for working with credit analysts, funders and loan integrity officers to investigate factors that need to be clarified with customers and subsequently contacting customers to obtain the required information. The verification process is based on existing credit policies and operations procedures.You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.Shift/Schedule: The primary hours will be Monday - Friday 9:00am-6:00pm Pacific Time with rotating Saturdays 9:00am-6:00pm.Job responsibilities Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence Interact with dealers, external customers and internal departments within Chase Conduct employment and insurance verification Investigate and verify pertinent loan information Perform application rekeys to identify and correct application submission errors Meet or exceed quality control audits Participate in the document retention processRequired qualifications, capabilities, and skills Strong communication skills Strong teamwork skills and ability to meet deadlines Customer service and/or retail sales experience Attention to detail Ability to multitask and adapt within a changing environment Interpersonal and problem-solving skillsPreferred qualifications, capabilities, and skills Auto Finance experience and experience within a call center environment preferredChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
