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Job DescriptionAn employer of Insight Global's in the Tempe, AZ area is looking for a Customer Care Representative to sit remotely. They will be responsible for working through an intake queue to perform data entry for faxed in prior authorization requests, as well as making outbound calls for any missing information. It is important that this individual has strong data entry skills and strong attention to detail. Insight Global is looking for Customer Care Reps with great customer service skills and the ability to communicate effectively with a diverse group of people. This position will always remain a remote opportunity supporting the following states: Kentucky and Maine.Must be flexible as the schedule may vary between a 5-day work week Monday Sunday.Training: first 3 - 4 weeksRegular Shift: Monday Sunday (with 2 days off); shift will range between 8am and 9pm EST. We are likely filling the 11 am/1230p-9p EST shiftMust be comfortable working over timeAll equipment will be provided from the client and sent directly to the homeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements-1-3+ years of experience in a customer service representative role either in on-site retail or remote call center role-1-2+ years' experience working with pharmacy/healthcare related phone calls
Strong data entry/ typing experience
-Must have stable WiFi-Proven customer service skills in previous experiences nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
