DescriptionAbout Us:EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.Job Title: General ManagerJob Summary:We are seeking a General Manager to lead a team of account managers geographically dispersed throughout the US within the facilities management business. This position is accountable for the total performance of all account managers assigned. This includes, but is not limited to, achieving/exceeding operational performance objectives, revenue and profit plan, maintaining and improving employee morale, retention, productivity and service line growth for your team. This position reports directly to the Vice President.This position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs. The General Manager will lead, plan, direct, and support all account managers activities in order to maintain and improve overall account performance, if successful these assignments will ensure clients’ needs are met and or exceeded.Essential Duties and Responsibilities:
Leadership
Exhibits confidence in self and others
Inspires and motivates others to perform well
Effectively influences actions and opinions of others
Accepts feedback from others
Gives appropriate recognition to others
Displays passion and optimism
Inspires respect and trust
Mobilizes others to fulfill the vision
Business and Operations Planning . The General Manager will be responsible for ensuring alignment with clients overall objectives and performance measurements through the account managers.
Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
This position will lead company’s specific management strategy for our account managers by developing a three (3) year time line which includes operating and financial planning
Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.
Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out
Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The General Manager will drive the service levels across the portfolio, working with key client and account management personnel to develop specific performance metrics that are based on business strategy and operational and business requirements
Monthly Reporting. The General Manager will analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities
Account Review Meetings. The account managers will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives
Interface with client point of contacts (POCs) as needed
Coordinate consistent service delivery
Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account
Responsible for helping set the strategic direction and implementation of business initiatives
Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business
Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards
Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area
Responsible for the strategic planning and management of current and future client locations including assessing alternatives and understanding future client requirements to ensure adequate future growth and development in assigned areas
Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
Responsible for creating a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards
Responsible for driving continuous improvement and innovation throughout the account
Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people
Champions HR initiatives and make the function an integral part of the organization at all times
Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them
Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations
Ensure associate growth and development through mentoring and training
Education:
Relevant Bachelor’s degree, or equivalent combination of education and experience
Qualifications:
Seven to ten years related experience and/or training at a senior level in an organization managing facility operations
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Experience with operations and maintenance for Corporate Commercial Space Industry is preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across contract scope. Facility Management, IFM experience preferred
Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in individual and small group situations
Requires use of MS Project, Word and Excel. Experience with Enterprise Software and CMMS required. Experience in building operations and knowledge of building equipment
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
