HelpDesk Analyst II

HelpDesk Analyst II

03 Nov 2023
Arizona, Tempe, 85280 Tempe USA

HelpDesk Analyst II

TITLE: Desk Top Technician

Location: Tempe, AZ

6- month Contract to Hire

What You'll Do:

This position supports users across the organization that have technology needs. Focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support for Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting, and testing of systems and peripherals with excellent customer service.

  • Answer, troubleshoot, and document support calls and tickets
  • Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks , & peripheral equipment and software
  • Identify, isolate and repair/resolve hardware and software problems
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Utilize ticketing system to document and prioritize work
  • Works closely with Manager to purchase hardware and software
  • Contribute to technical Support documentation of resolutions, processes, and procedures
  • Assesses functional needs to determine specifications for purchases
  • Be a contributing member of a Technical Team


Skills / Experience You Will Need:
  • 2-5 years' experience working in the IT Support field
  • Excellent customer service, interpersonal, communication skills
  • Extensive knowledge & experience of Windows devices and support of Windows OS
  • Minimum 2 -3 years' experience supporting Windows 7/10 desktop/laptop PCs
  • Experience troubleshooting and replacing hardware on both desktop and laptop PCs
  • Ability to manage user accounts in Active Directory and Exchange
  • Knowledge of how to effectively use Active Directory
  • Able and willing to learn new as well as existing technologies
  • Experience installing software, patches, updates on desktops and laptops
  • Experience troubleshooting basic network, software, printing problems
  • Successful at working in a team culture
  • Excellent written and organizational skills


Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, and keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Work environment: The noise level in the work environment is usually moderate to low.

About Infinity Consulting Solutions

At Infinity Consulting Solutions our mission is to cultivate successful long-term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we are successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance, and Corporate Support. Our staffing solutions include Contract, Temp to Perm, and Permanent Placement.

ICS is an Equal Opportunity Employer.

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Job Details

  • ID
    JC46915474
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Infinity Consulting Solutions
  • Date
    2022-11-02
  • Deadline
    2022-12-31
  • Category

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