The Human Resource Benefits Coordinator is responsible for assisting the company with the administration of benefits, and retirement programs, including but not limited to medical, dental, vision, life insurance, short and long-term disability, FSA, HSA, supplemental benefits, and 401 (k) plans. In addition, the position will also support the organization’s HRIS applications related to benefits and maintain functions such as processing new hire benefit events and maintaining employee benefit records.Resolve employee issues with benefit administrators and insurance providers.Utilizes ZenDesk software to efficiently process tickets, addressing employee inquiries and technical issues in a timely manner.Ensure all employee data is accurate and up to date in the HRIS system, including relocations.Monitor and administer new hire and termination work events in the HRIS system.Process enrollments on time and accuratelyAssist with the open enrollment processRespond to benefits inquiries and 401(k) inquiries on plan provisions, benefits enrollments, benefits claim issues, plan changes, status and life changes including ACA notification, contribution amounts, and other general inquiries.Performs quality checks of benefits-related dataProvides necessary reports for allocation/benefit invoices.Performs job under general supervision and works along specialized or technical lines requiring special training, experience or knowledgeCollaborate with HR staff to identify system improvements and enhancements; recommends and implements solutionsCreates and maintains Excel reports to analyze data, track key metrics, and provide insights for decision-making purposes across various departments or projects within the organization.Performs other duties as requiredResolve employee issues with benefit administrators and insurance providers.Utilizes ZenDesk software to efficiently process tickets, addressing employee inquiries and technical issues in a timely manner.Ensure all employee data is accurate and up to date in the HRIS system, including relocations.Monitor and administer new hire and termination work events in the HRIS system.Process enrollments on time and accuratelyAssist with the open enrollment processRespond to benefits inquiries and 401(k) inquiries on plan provisions, benefits enrollments, benefits claim issues, plan changes, status and life changes including ACA notification, contribution amounts, and other general inquiries.Performs quality checks of benefits-related dataProvides necessary reports for allocation/benefit invoices.Performs job under general supervision and works along specialized or technical lines requiring special training, experience or knowledgeCollaborate with HR staff to identify system improvements and enhancements; recommends and implements solutionsCreates and maintains Excel reports to analyze data, track key metrics, and provide insights for decision-making purposes across various departments or projects within the organization.Performs other duties as required
