Provide L1/L2 technical support in a multi-location, remote work environment with the expertise to navigate a range of technological environments.Key ResponsibilitiesMaintaining the various computer systems owned or operated by the companyProviding end-user support, resolving technical issues, and providing technical assistance for all operating systems and applicationsProviding remote support through use of the telephone, Microsoft Teams, or remote accessProviding new employees with required hardware and appropriate access to the company’s computer systemsDrafts checklists, processes, and knowledge base documents for help desk and other support staff; contributes to internal wiki with the creation of technical documentation, manuals, and IT policiesInstall and configure software and hardwareTroubleshoot issues and outagesUpgrade systems with new releases and models
