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POSITION SUMMARYServe in a lead role on the Order Completion Team including processing of prescriptions while maintaining productivity and quality standards. Provide expert assistance to team members with issues needing technical expertise. Act as a liaison between data entry tech, pharmacists and customer service to resolve prescription order problems.ESSENTIAL FUNCTIONS
Input prescriptions while maintaining productivity and quality standards following procedures and guidelines.
Provide expert assistance to team members with issues needing technical expertise.
Provide on-the-job training for new or existing team members.
Mentor team to improve their understanding and skills.
Act as a liaison to resolve prescription order problem
Assist with work plan development and work distributions for team members.
Identify repetitive problems or issues and recommend process improvements.
Actively participate in continuous improvement events.
Taking part in leadership meetings and leadership development programs as required.
Additional duties as assigned.
QUALIFICATIONS
High School Diploma or GED required.
3-5 years relevant experience.
Pharmacy Technician Certification preferred.
PC literacy required.
Prior experience leading others.
Order Completion experience helpful.
Attention to detail, ability to work in face paced environment.
Ability to diagnose a situation and make recommendations on how to correct.
Ability to work flexible schedules.
ABOUT THE DEPARTMENTOur Pharma & Retail Relations team plays a key role in keeping us at the forefront of the health care evolution. Team members oversee partnerships with Express Scripts’ key supplier groups, including brand and generic pharmaceutical manufacturers, retail pharmacies and drug wholesalers. Successfully maintaining these relationships allows our 100 million patients access to the medicine they need at a price they can afford.ABOUT EXPRESS SCRIPTSAt Express Scripts, we dare to imagine a better health care system, and we’re driven to make it happen. Where some see obstacles, we see possibilities. We’re challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.
