OverviewAbout TEKsystems and TEKsystems Global ServicesWe’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.Job Summary:The Onboarding Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior post-offer screening support as well as on-boarding and off-boarding support.ResponsibilitiesKey Responsibilies:Candidate process and pre-start documents
Provide world class customer service in every interaction to ensure a quality candidate experience
Receive and review onboarding trigger (ESF, SIF, or other forms)
Communicate all pre-employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field office
Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
Enter and manage background, drug testing and medical screening process for contractors
Manage the HR folder process to ensure onboarding paperwork is completely in a timely manner
Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
Provide pre-employment documents and screen requirements to the candidate for review and signature
Client requirements management
Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Candidate data and lifecycle management
Ensure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re-allocation for job/position changes)
Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
Document all candidate/contractor touchpoints and communicate updates in a timely manner
Compliance and issue resolution
Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
Candidate off-boarding
Manage and communicate off-boarding requirements
Manage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearings
QualificationsCompetencies:
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and driver
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications:
2 + years’ experience in a customer service related position
Associates degree or two years of applicable experience in customer service
Ideal candidates would have prior internship or work experience in customer service or a business environment.
Personal Attributes:
Natural team player
Confidential and diplomatic
Self-starter/initiator
Critical thinker
Seeks growth and self-improvement
Flexible
Resilient/composed
Self-aware
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Ability to build strong partnerships with all internal customers, both in their own office and from a distance
Understanding how information impacts the operating company and how data will be used to support operating company decisions
BA/BS degree in Human Resources, Business, and Accounting preferred
Action and detail oriented; able to prioritize while handling multiple tasks
Compensation : $21.63/hr and eligible for overtime + bonus (quarterly)Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link belowhttps://www.teksystems.com/en/careers/benefitsJob Locations US-AZ-TempeTEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
