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Qualifications:
ACH Experience preferred yet not required Prior Financial Services, bank operations experience preferred Knowledge of Payments Industry Strong time management skills, ability to prioritize tasks, and multi-task Ability to understand and analyze large amounts of data, NACHA format preferred Proficiency in MS Office Suite, Outlook and Intermediate to Advanced Excel skills Ability to learn and comprehend new system processes Reliability, flexibility, professional etiquette and sound judgment are important Willingness to attain product knowledge Team player Organized Excellent communication/customer service skills Strong analytical skills Critical thinker and Problem solver ACH PEP+ knowledge a plus
Responsibilities:
Responsibilities: This position is primarily responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from clients and ACH system processor. This position has knowledge of ACH and ACH system(s), ACH regulations, and ACH process flows. Ensuring that these processes and files comply with NACHA and other related regulations. This position provides back-up in various areas of Operations as needed or assigned. Processing of Incoming and Outgoing ACH files Monitoring of ACH Originations through various platforms Monitoring of origination risk/exposure settings Process ACH exceptions and messages Process ACH Returns, Reversals, NOCs, Death Notices, and Reclamations Set up client profiles in ACH system Set up ACH Blocks and Filters requests Collaboration with customers and/or internal business partners on ACH issues Provide direct phone and email support for ACH Operations, using effective communication skills to assist internal business partners, corporate clients, and other Financial Institutions Research and resolve internal/external and client requests for all ACH account payment claims and disputes Support the team in meeting daily deadlines Perform routine responsibilities with limited supervision Perform duties & responsibilities specific to department functions & activities Performs other duties & responsibilities as required or assigned by management
