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Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.The Case Management and Workflow Technology group is a PegaSystems-based technology team, with successful Pega-based solutions implemented throughout the enterprise, covering multiple lines of business. The growth in business need for automated case management solutions has continued to rise, as our partners look for robust/reliable solutions that can be quickly delivered. Thus, our team is engaged with consulting, prototyping, design, development and support of BPM solutions that reach across multiple business divisions and disciplines.This Systems Operations Engineer position will have the responsibility for supporting these solutions through the implementation, configuration, deployment and daily production support phases of numerous applications. This role will be accountable for leading our stabilization efforts related to system administration, application and platform support and overall best practices. You will be supported by recognized subject matter experts that are already part of our application team. This role includes, but is not limited to:5+ years of application support and implementation experience
Provides first-line production support
Advanced troubleshooting of live production issues and short-term as well as long-term solution implementation.
Provide off-hour on-call support as required
Incident management and trend analysis
Understand SDLC processes and standards to ensure production changes that adhere to all compliance aspects
Work closely with administrators, architects, and other support teams to ensure applications are performing well and within agreed upon SLAs
Ability to work in a fast-paced environment with aggressive timelines
Required Qualifications5+ years of systems support analysis experience demonstrated through work or military experience
3+ years of experience working in managed services as demonstrated through work, military, or education
3+ years of Linux administration experience
3+ years of Oracle experience
3+ years of WebSphere experience
Desired QualificationsExperience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong team or technical leadership experience
Strong verbal, written, and interpersonal communication skills
Pega experience
Knowledge and understanding of Agile
Knowledge and understanding of technology production support: in a highly critical environment
Other Desired QualificationsExperience with platform support needs in the Wells Fargo technology environment
Understanding of the architecture/environment needs of Pega Systems-based applications
Demonstrated ability to support the production needs of a Pega-based application
Experience successfully collaborating with Pega developers and business partners on support needs and/or best practices
Pega Systems application experience in the financial services industry
Experience with various Pega Systems-based tools/utilities (e.g. DCO, PMF, AES)
Pega certification CSA 7.4/8(Certified Systems Architect)
Experience with of Pega installs, upgrades, and configurations
Pac2000 experience
JIRA tool that supports tracking and reporting for user stories.
Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
Git or GitHub experience
Knowledge and understanding of uDeploy
Job ExpectationsAbility to work nights, weekends, and/or holidays as needed or scheduled
Street AddressNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCAZ-Chandler: 2600 S Price Rd - Chandler, AZAZ-Tempe: 1150 W Washington St - Tempe, AZAZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZNC-Charlotte: 300 S Brevard St - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Company: Wells FargoReq Number: 5559415-2Updated: 2020-12-19 22:20:38.458 UTCLocation: Tempe,AZ
