This Lead Trainer role supports the accurate, consistent, and professional delivery of technical and specialty core curricula The role provides mentoring, development, and support to designated team members. In partnership with the manager, this position assists with the assessment, design, delivery, and evaluation of all core and specialty curricula, ensuring alignment with the strategic goals, business objectives, and vision of Wings The position is responsible for assessing the learning needs of team members and training participants, ensuring that classroom, virtual, side-by-side, and blended learning experiences support organizational priorities and reinforce the culture and employer-of-choice status. This role serves as an internal resource and collaborates closely with internal customers and departments at all levels to develop, maintain, and enhance a consistent and high-quality learning environment. Additionally, the position maintains ongoing communication with business lines regarding daily operations and training initiatives, while demonstrating expertise-level knowledge of member engagement processes, specialty curricula, and the effective navigation of multiple systems used to support training delivery, operational readiness, and participant success.
Essential FunctionsTraining: Facilitate and support member engagement training programs. Build cross-departmental relationships and partner with designated subject matter experts to address identified training needs. Contribute to special projects that update department standards, including research on regulatory requirements, investor guidelines, emerging industry standards, and technology. Partner with leadership to implement service delivery practices that support employees, members, and the credit union. Serve as a liaison with assigned credit union contacts to ensure training materials remain accurate and consistentSupport the design, development, implementation, and evaluation of training programs and curricula across multiple modalities, including in-person, virtual, and asynchronous learning. Travel as needed to support operations and organizational initiativesFacilitate in-house Wings University programs using instructional materials, job aids, and software tools to build job skills, reinforce leadership expectations, and create a safe, engaging learning environment grounded in adult learning principles. Maintain onboarding resources and team documentation while partnering with leadership to share performance observations, support coaching and follow-up, assist with new hire onboarding and selection, and promote consistent training delivery, classroom engagement, and operational communication.Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
