Customer Service Representative at Arbuckle Coffee Roasters
Are you passionate about coffee and customer service? Arbuckle Coffee Roasters, a family-owned business in Tucson with 45 years of history, is looking for a dynamic, customer-focused individual to join our team! We are a specialty coffee roaster with a rich heritage, holding the oldest coffee label trademark in the U.S., dating back 165 years. We are proud of our outstanding quality and world-class service, and we need someone who shares our commitment to excellence.
What You’ll Be Doing:
As a Customer Service Representative, you’ll be the voice of Arbuckle Coffee, ensuring each customer receives the best possible experience. Your responsibilities will include:
- Managing up to four phone lines with a calm and pleasant speaking voice
- Handling phone orders, providing refunds when necessary, and resolving shipping issues using Shopify
- Assisting ecommerce customers with subscription-related questions via phone, online chat, and email
- Diffusing conflicts and finding solutions to customer complaints, missing packages, and other issues
- Offering product recommendations and upsell opportunities to enhance customer satisfaction
- Building long-term relationships with customers through exceptional service
- Entering invoices into QuickBooks, including batching invoices on a daily basis
- Responding to customer inquiries via online chat and email in a timely manner
You’re Probably a Match if You Have:
- A natural ability to deliver world-class customer service with a positive and friendly attitude
- Experience working in an ecommerce environment, especially with Shopify
- Strong QuickBooks skills for entering and batching invoices
- The ability to handle multiple phone lines confidently and professionally (you can’t be phone-shy!)
- Excellent problem-solving skills and the ability to diffuse conflict with ease
- A customer-first mindset, always striving to make every customer interaction a positive one
- The desire to build ongoing, professional relationships with long-term customers
Why Join Arbuckle Coffee Roasters?
We’re more than just a coffee roaster—we’re a piece of history. For 45 years, we’ve been proud to call Tucson our home, and we’ve built our business on quality and service. When you join Arbuckle Coffee, you’re joining a team that values craftsmanship, tradition, and the highest standards of customer care.
What We Offer:
- Competitive salary
- A positive, family-oriented work environment
- Opportunities for growth within a historic and respected brand
- The chance to work with passionate people who love coffee and service as much as you do
Ready to brew up something amazing with us? Apply today!
