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Why Work Here?
The benefits we offer support your financial, physical, and emotional health as well as opportunities to build your knowledge and career.
Working at Green Valley Cooling & Heating
We hire, train, and promote the best of the best. Our team is the foundation of our company. We offer consistent hours--even in slow season, competitive wages, 401K with discretionary contribution, profit sharing, company outings, paid sick time, paid personal time, paid continuing education & training, flexible hours, and an educational assistance program.
It is the mission of Green Valley Cooling & Heating to maintain the highest standards of integrity and honesty in all things we do. We will only work with other team members who share our commitment to our customers. Our goal of Customer Service Excellence will be achieved through teamwork, experience, training and pride in our craft. Team members can rely on Green Valley Cooling & Heating to be fair in its employment practices, promote a work ethic, and environment that fosters achievement and career growth.
If you have great communication skills, enjoy working with others, are skilled in the craft of dispatching technicians, managing multiple priorities, and want to be a part of an amazing team, apply! Applications can be done in person at 645 W Ward Lane, Green Valley, AZ 85614 or online at: https://www.greenvalleycooling.com/employment/
Summary of Role:
The Service Dispatcher reports to the General Manager and is responsible for scheduling and dispatching technicians to differing jobs for residential customers. Customer-based activities require the individual to possess traits of decisiveness, initiative, tact, judgment, integrity, dependability, and the ability to communicate in a technically credible manner. Job-related contact can occur with virtually all demographic groups; with the majority of working contacts being customers, Green Valley Cooling & Heating technicians, the General Manager, and the Sales Manager.
Primary Responsibilities:
⢠Handle incoming and outgoing telephone calls from our customers and service technicians.
⢠Assign call priorities and set scheduled for the technicians.
⢠Communicate professionally with customers.
⢠Provide guidance to the management team.
⢠Maintain the dispatch board and schedule by forecasting the workload 2-3 days out
