Drayage Operations & CoordinationDevelop and maintain effective working relationships with customs brokers, drayage providers, warehouses, ocean carriers, and internal stakeholders to support efficient shipment execution and issue resolution.Coordinate and manage inbound container movements across North American lanes, including drayage to 3PL warehouses and customer locationsOwn assigned ports, transportation lanes, carriers, and container movements from vessel arrival through final warehouse delivery.Ensure timely execution of assigned shipments while balancing service, cost, inventory priorities, and customer requirements.Monitor shipment progress and identify potential delays or issues, escalating risks as neededCoordinate daily shipment priorities and operational activities with Planning, Customer Service, Ocean, Warehouses, Customs Brokers, and Drayage Providers.Coordinate operational recovery plans for shipment delays, port congestion, carrier service failures, and other transportation exceptions.Support selection of routing and accessorial options in alignment with cost and service guidelinesTrack and report demurrage and detention exposure and assist in mitigation effortsCustoms Clearance & ComplianceThe Drayage and Customs Planner will support customs clearance as a backup to the Drayage and Customs Supervisor when needed.Support customs clearance execution by preparing and/ or validating required import documentationReview shipping documents (BOL, commercial invoices, purchase orders) and resolve discrepancies within established processesCoordinate with customs brokers to ensure timely submission of ISF filings and clearance documentationMaintain complete and accurate customs documentation and shipment records in accordance with company policies and regulatory requirements.Visibility, Reporting & PerformanceDrive accurate shipment visibility from port arrival through final delivery through Power Bi and Excel reporting tools to provide to stakeholders and support operational visibility, reporting, and decision-making.Prepare recurring operational reports and performance metrics, including lead times, service levels, shipment exceptions, and transportation trends.Identify recurring operational trends, investigate underlying causes, and communicate findings and recommendations to leadership.Cost Awareness & Financial SupportReview transportation and accessorial charges for accuracy against established rates and identify discrepancies requiring resolution.Analyze recurring transportation cost drivers, including accessorials, demurrage, detention, and storage charges, and recommend opportunities to improve cost performance.Contribute to monthly reporting on transportation spend and operational performanceSystems & Process SupportMaintain data integrity within Oracle, TMS, tracking tools, and other transportation systems to support operational visibility and reporting continuity through technical improvement projects.Support maintenance of standard operating procedures (SOPs), work instructions, and process documentation by identifying needed updates and recommending improvements.Support audit requests, claims processing, and documentation for damaged, lost, or delayed shipments.Assist with testing, implementation, and validation of system enhancements, process improvements, and automation initiatives that improve operational efficiency, reporting accuracy, and shipment visibility.Operational Analysis & Continuous ImprovementAnalyze operational trends and recurring transportation issues affecting service performance, shipment visibility, and customs execution.Identify root causes of shipment delays, customs issues, accessorial charges, and service failures.Recommend process improvements that enhance transportation performance, shipment visibility, customs compliance, operational efficiency, and cost control.Support implementation of continuous improvement initiatives.Support KPI reporting, operational scorecards, and recurring performance reviews by preparing analysis and summarizing operational trends.
