Primary City/State:Tucson, ArizonaDepartment Name:Psychiatric General-ClinicWork Shift:DayJob Category:Clinical CareHealth care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.This position supports the smooth, timely, and coordinated client transition from hospital care to alternative levels of care including but not limited to post-acute settings, community services, or physician offices as directed by the care coordination team.Location:535 N Wilmot Road Suite 201, Tucson, AZClinic Hours:Mon - Thus 8:00 am - 7:00 pmFriday 8:00 am - 5:00 pmBanner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.POSITION SUMMARYThis position supports the smooth, timely, and coordinated client transition from hospital care to alternative levels of care including but not limited to post-acute settings, community services, or physician offices as directed by the care coordination team. This position assists patients to enhance their recovery and help promote client wellness and self-direction in the community. This position advocates for and obtains necessary program support and services for patients to provide timely interventions, address unmet needs, and reduce the risk of hospitalizations and/or crisis situations. This position will also provide support to patients to effectively navigate the behavioral health system and assist in providing skills training and personal assistance to empower patients.CORE FUNCTIONS
Works with the patient to coordinate transition out of a care setting in order to obtain appropriate services and benefits as directed by the care coordination team. This may include assisting patients in accessing and maintaining needed services in order to support patients’ community integration efforts and individual treatment plan, entering and tracking referrals, arranging transportation, making and confirming follow-up appointments, obtaining medication lists, test results, and other patient related duties as designated.
Relates own recovery process in a positive and supportive manner through coaching and role modeling to assist patients in skill development.
Performs transfer of accurate, pertinent patient information between all appropriate entities of the acute and post-acute care continuum. Performs follow-up calls to patients and providers regarding their experience with Banner; documenting findings and reporting any concerns or dissatisfaction to leadership for follow-up, issue resolution and data collection.
Attends and participates in team meetings, clinical staffing (as needed), court hearings, and other meetings relevant to meeting the treatment needs of patients.
Completes progress notes, other patient record documents and writes comprehensive and timely reports in accordance with Banner policy and funding source guidelines.
May help coordinate and lead support groups and activities that help to improve life skills, social skills, and teach behavior management cues in group settings or individually as assigned.
Works with patient and in some cases family, clinical team, and others in order to identify unmet needs and necessary community or family support, programs and services. May enhance the individualized treatment plan based on patient’s needs, cultural preferences, circumstances, and diagnosis. Helps patients to navigate community resources.
Completes all required training by Banner Health or as requested by supervisor and participates in individual and team clinical supervision.
Works under general supervision of a Banner Health manager or supervisor. Confers with supervisor on any unusual situations. Internal customers: All levels of nursing staff and other staff, medical staff, and all other members of assigned facility interdisciplinary behavioral health care team. External customers: behavioral health agencies, insurance providers, Behavioral Health Inpatient Facilities, Behavioral Health Residential Facilities Intervention Crisis Response Center, law enforcement, volunteer agencies, county/governmental agencies and others as required.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.SUPERVISORY RESPONSIBILITIESDIRECTLY REPORTINGNoneMATRIX OR INDIRECT REPORTINGNoneTYPE OF SUPERVISORY RESPONSIBILITIESN/ABanner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.PHYSICAL DEMANDS/ENVIRONMENT FACTORSDP - Typical Direct Patient Care environment: (Nutrition Rep, Chaplain, RN)Able to stand, walk, bend, squat, reach, and stretch frequently.Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.Needs adequate hearing and visual acuity, including adequate color vision.Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.May be required to lift up to 75 pounds.Must use standard precautions due to threat of exposure to blood and bodily fluids.Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.May require periodic use of personal computer.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Requires current Peer Support Specialist, Peer Recovery Support Specialist, or Recovery Support Specialist Certification.Familiar with behavioral health community resources and is able to appropriately interact with individuals who have a range of mental disorders.Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.PREFERRED QUALIFICATIONSBachelor’s degree and at least one year of full time behavioral health experience or has an Associate’s degree and at least two years of full time behavioral health work experience preferred.Additional related education and/or experience preferred.DATE APPROVED 05/12/2024EEO Statement:EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)Our organization supports a drug-free work environment.Privacy Policy:Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)EOE/Female/Minority/Disability/VeteransBanner Health supports a drug-free work environment.Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
