As our Face to Face Documentation Specialist you will collaborate with and assists the Sales and Operations Teams in obtaining and completing all documents required to complete the referral process.In this role you will be responsible for high level communication to resolve outstanding orders for the organization and work closely with the home office, branch(s) and each Care Coordinator (CC) within the branch(s) to ensure the referral process and documents are complete.
Key Responsibilities:
-Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order.
-Travel with the sales team to referral partner offices and develop relationships with them, learn each account’s referral patterns, and determine their preferred delivery method. Update and manage delivery method in EMR as necessary.
-As required, update changes to CC’s assigned referral sources (MD’s, facilities/hospitals, etc) or any other EMR information that requires updates.
-Communicate regularly with Regional Director of Sales, branch, and CC’s on plan to obtain missing referral documents (F2F, Hand Carry, Orders, Escalations.)
-Be available to send outstanding orders/F2F/Hand Carry orders to the CC if they are in a referral sources office and will obtain signature during that visit.
-Identify and overcome obstacles in obtaining signed orders for the CC.
-Run F2F and Orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient case.
-On a weekly basis or as appropriate, report to the RDS on progress made on outstanding orders and review any orders that are approaching 30-days aging.
-Participate in Three-Legged-Stool (3LS) meetings to discuss Escalations and new admissions from that referral partner.
-Communicates professionally with all departments to resolve outstanding orders.
-Responds promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner.
-Excels in a deadline driven environment.
-Complies with HIPAA regulations on all accounts.
Hours of WorkThe F2F Documentation Specialist will work a set schedule each week that is consistent but may change on occasion depending on the needs of the team.
The first 90 days must be in person at the branch location as you get to know our team and systems. 
After the first 90 days, this position has the potential to be a hybrid position based on personal performance and abilities.  The hybrid schedule would consist of a mix of in person days at the branch office, days in the field visiting referral sources, and work from home days when appropriate.  
A Few Essential Items:
-Demonstrates the ability to understand the importance of the position and the impact it has on the business.
-Must possess and demonstrate excellent verbal and written communication skills.
-Must possess excellent organization and time management skills.
-Must possess a high school diploma or equivalent.
-Must have previous experience working with an EMR system and demonstrates skills to navigate throughout the system(s).
-Advanced typing, computer skills and possess the ability to multitask across multiple software systems while keeping the integrity of the data.
-Experience in MS Office.
-Ability to remain productive when faced with high workloads and deadlines.
- Able to follow detailed directions and request clarification when needed.
-Identifies needs and opportunities for improvement and discusses them to the RDS with recommended solutions.
-Works independently with minimal supervision.
-Addresses customer concerns in a courteous and timely manner.
-Use of relevant computer systems and a desire to learn and grow with system changes. 
The Talent Acquisition person who is responsible for this role enjoys sharing their enthusiasm for being part of an amazing organization, that works together for successful patient outcomes and has a passion for service to others. It will be well worth your time to have the conversation and expand your network. Apply today!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
