Pharmacy Technician - Customer ServiceData Entry and Call Center Pharm TechJob DescriptionThe Customer Experience Technician is responsible for providing a superior customer experience and supporting the best patient care environment. This role involves handling high-volume phone calls, data order entry, and assisting management in executing the company's mission.Responsibilities
Demonstrate a working knowledge of all pharmacy rules and regulations.
Interpret faxes, e-scripts, verbal, and written prescription orders.
Charge credit cards for orders.
Answer patient phone calls and provide excellent customer service.
Process refill requests from patients and doctors’ offices.
Call patients about new prescriptions and IVR requests.
Call doctors for refill requests.
Essential Skills
Certification as a Pharmacy Technician (CPhT) or Tech Trainee required.
Strong knowledge of pharmacy compounding and Good Manufacturing Practices (GMP).
Experience working in a retail pharmacy setting.
Excellent customer service skills and empathy.
Strong communication, listening skills, and attention to detail.
Ability to identify problems and recommend solutions.
Proficiency with Microsoft Office products, data entry, email, and internet.
Good math skills.
Work EnvironmentThe work hours are from 9:30 AM to 6:00 PM. The role involves working in a closed-door compounding pharmacy. The environment supports a collaborative and professional team atmospherePay and BenefitsThe pay range for this position is $18.44 - $21.21Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Youngtown,AZ.Application DeadlineThis position will be accepting applications until Dec 22, 2024.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
