MapOut Digital Solutions is looking fo Front line Manager with Contact center/Back office Experience for our client.
Role: Front line Manager with Call Center/Back office Experience Location: Bentonville,Arkansas (Onsite from Day 1) Duration: Long Term Responsibilities include Responsible to lead 15 contact center/ BO advisors. Lead customers through a variety of channels including telephone (both inbound and outbound), email and written correspondence
Expected to acquire detailed knowledge of product ranges and excellent service to enable them to provide service excellence
Ensure your team offers an excellent level of customer service, pro-actively serve customers across their product portfolio
Coach & mentor agents to follow clear instructions and guidelines to resolve customer enquiries.
Liaison with training team to enable your team to build rapport and determine appropriate solutions for the customer.
Collaborate with colleagues across multiple departments in order to provide a high-quality service to customers
Experience in contact/call center in leading team customer service
Excellent communication and interpersonal skills
Good written& negotiation Skills
Flexibility of shifts and to work overtime hours as per business requirements.
Commitment to performance excellence or doing a phenomenal job
Results Oriented & Phenomenal teammate
Analytical & problem-solving skills
Multi-tasking &Stress management abilities
Ability to maintain high levels of confidentiality and data security standards
Work through multiple tasks with minimal direction
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