Provide remote technical support to field technicians and store associates via phone and chatTroubleshoot HVAC and refrigeration system issuesUtilize the VVC system to receive and track support requestsGuide field teams through repair procedures and best practicesCollaborate with maintenance teams to ensure timely and efficient repairsDocument all troubleshooting steps and resolutions accuratelyStay current with HVAC technologies, safety regulations, and company procedures
