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Position Overview
Ensure that Fiammaâs dining, event and catering experiences are welcoming, creative and innovative with the highest standards of excellence. Oversee and ensure that Fiammaâs culture, mission, vision, values and history are reflected in our cuisine and hospitality for the highest quality dining and culinary experience.
Restaurant Manager Duties and Responsibilities:
Establish restaurant business plan by surveying restaurant demand; conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing and sales projections, analyses and estimates.
Meets restaurant financial objectives by preparing strategic, annual forecasts and budgets, analyzing variances, initiating corrective actions, establishing and monitoring financial controls, developing and implementing strategies to increase average meal checks.
Drive revenue by developing and implementing marketing, advertising, public and community relations program, evaluating program results, identifying and tracking changing demands.
Maintain operations by preparing policies and standard operating procedures, implementing production, productivity, quality and patron service standards, determining and implementing system improvements.
Maintain guest satisfaction by monitoring, evaluating and auditing food, beverage and service offerings, initiating improvements, building relationships with preferred patrons.
Accomplish restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff, communicating job expectations, planning, monitoring, appraising and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
Maintain a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations.
Maintain professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, bench marking state-of-the-art practices, participating in professional societies.
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities.
Ensure the highest and most efficient level of service expected by the guest.
Ensure the restaurant is staffed sufficiently for each meal period.
Work to keep staff morale high by identifying issues and problem solving.
Willing to work various positions if needed to ensure smooth and efficient operations.
Ensure all employees are following high quality service standards.
Identify ways to operate more efficiently through strict inventory control, cost evaluation and proper staffing.
Maintain a clean and orderly appearance of the restaurant service area.
Create a total awareness of in-house VIPs and review names with staff members during pre-service meetings.
Constantly seek improvement in self, staff and the company.
Cultivate a following of regulars.
Report to work on time and ready to work scheduled shift.
Maintain a positive, friendly attitude with staff & guests.
Ensure proper uniforms/dress for all staff.
Lead a training program for all new hires. Implement training policies, schedule for all new hires. Keep all training documents up to date and accessible. Communicate status of re-training needs for new hires and other teammates to rest of FOH team.
Implement and administer employee reward program. (contests & gift cards)
Establish and ensure an open line of communication between the FOH and BOH.
Maintain and enforce steps of service protocols and standard of services.
Complete new hire paperwork to be given to HR.
Review time clock activity.
Attend daily and weekly meetings as required.
Experience:
2-4 years in a high volume, high quality, fine dining restaurant operation.
Minimum 1-year management/supervisory experience.
Strong F&B knowledge acquired through a combination of education, work and pure curiosity.
TO APPLY, please reply via email with your resume file attached (pdf, docx, or doc) and cover letter in the body of the email. Please do not copy and paste resume.
Thanks!
