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At Affirma, the CRM Practice is responsible for designing and implementing world-class CRM solutions for our clients. We are devoted to exceeding client expectations through innovative design, business process improvement, and excellence in technology. We promote a company culture that thrives on collaboration, encourages creativity and empowers our employees to drive change.Come join our Fayetteville office for a great opportunity to join a growing organization that focuses on creating cutting edge, inhouse technical solutions for large to enterprise level clients. In this role you will engage with stakeholders and global team members to flush out project needs, drive development and ensure client satisfaction.
Affirma is looking for a Dynamics CRM/365 Consultant and with in-depth experience across the Dynamics CRM/365 platform. In this role, you will be responsible for managing the design, implementation and support of mission-critical Dynamics 365 solutions for enterprise clients. You will leverage your consulting experience and business analysis skills to design strategy for our clients, educating them on best practices and platform capabilities. You will work with Affirma’s Dynamics CRM Developers and Administrators to design scalable, innovative solutions following Dynamics best practices.
Responsibilities
Leading Dynamics CRM projects with direct involvement and oversight for developing businessrequirements, specifications, process flows, application design, application configuration, and testing processes.
Effectively managing multiple client relationships by directing work of project team members, assigning duties, setting deadlines, monitoring progress and performing applicable follow-up
Owning the overall design of the technical application by mapping business requirements to system/technical requirements
Work with clients to develop strategy, gather requirements, and define business processes
Effectively developing Business Processes, Requirements Definition, Data Models, Detailed Functional Design, Executive Summaries and Project Plans
Develop user stories and future-state process flows to support the design and development of Dynamics CRM solutions
Working collaboratively with Technical Leads and Developers in writing articulate technical specifications documentation.
Lead the implementation of scalable, innovative Dynamics CRM solutions using best practices in Dynamics CRM configuration and development.
Designing creative solutions that exceed client expectations using configuration tools, and minimal development of custom code.
Analyzing and identifying areas of risk and developing plans to mitigate
Effectively facilitate key client meetings including discovery sessions, presentations, system demos, user acceptance testing, and end user training
Providing ongoing systems administration, data management, documentation, reporting, end-user training, and business process innovation.
Participating in pre-sales engagements with clients to determine business requirements and recommend optimal solutions based on client needs
Qualifications
4-year degree in Business, Computer Science, Engineering, MIS or equivalent
4+ years’ Dynamics CRM experience required
Experience developing CRM solutions for business processes related to sales, customer service, and/or marketing required
Experience implementing Dynamics CRM for Sales, Marketing and Customer Service required
Experience with Dynamics CRM Integration and Data Migration projects strongly preferred
Experience with additional Dynamics 365 solutions such as Dynamics 365 PSA, Finance & Operations, and/or Field Service is preferred
Consulting experience preferred
Microsoft Dynamics Certification(s) preferred
What Affirma Offers
The opportunity to work with experienced technologists to design and implement innovative, enterprise scale CRM solutions.
Amazing opportunities for career growth and development.
Plenty of opportunity to learn as well as apply your talents and previous experience.
A fun and laid-back yet highly demanding work environment.
Awesome coworkers who care about their work and each other.
A great office in Bellevue, with the freedom to work remotely when necessary.
The Benefits
Paid Time Off (PTO)
Paid Holidays
401(k) Retirement Plan
Health, Dental, Vision, Life, as well as, Short-Term and Long-Term Disability insurance
Monetary assistance with training and certifications
Interested in this role? Visit https://www.affirmaconsulting.com/jobs/ to submit your resume and application. While applying, please refer to the job opening ID # 1071.
