Veterinary Receptionist/CSR

About the RoleWe're looking for a friendly, organized, and compassionate Veterinary Customer Service Representative/ Receptionist to join our team! As one of the first points of contact for our clients, you'll play an important role in creating a welcoming experience and helping our veterinary hospital run smoothly each day with accuracy, efficiency, and excellence.If you enjoy connecting with people, staying organized in a busy environment, and making a difference for pets and their families, this could be a great opportunity to grow your skills and become part of a team that values excellent client service and quality veterinary care.What You'll DoWelcome clients and patients with warmth and professionalism while maintaining a clean, organized, and inviting reception area.Answer incoming phone calls, text messages, faxes, and emails, respond to questions, and direct client concerns to the appropriate veterinary team member.Schedule appointments efficiently to support daily workflow and the needs of our veterinary team.Check clients in and out, take payments, and assist with administrative tasks that keep the hospital running smoothly.Collect and update customer and patient information for accurate communication and record keeping. Provide compassionate, discreet emotional support to clients during stressful or difficult situations, understanding that veterinary care can involve challenging medical outcomes.Communicate effectively and professionally with veterinarians, veterinary assistance, and fellow team members to support a positive experience for clients and patients.Help clients navigate their veterinary visits by providing clear information and ensuring their questions reach the right team member.