Job Details Please note: all position postings close at 12:00 A.M. CST on the position closing date Computer Support Specialist Working Title Computer User Support Specialist Position # A00603 Department Information and Technology Services Apply Now (https://phe.tbe.taleo.net/phe02/ats/careers/v2/applyRequisition?org=ARKASTAT2&cws=40&rid=34258) Employment Status:Full time (29-40 Hrs)Type of Employment:Staff# of openings:1Location:Telecommute - Jonesboro CampusProposed Salary Range:Commensurate with ExperienceClosing:8/23/24Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify. Position Summary:Arkansas State University Information and Technology Services department is seeking a skilled and reliable Computer Support Specialist to join our team. The successful candidate will be responsible for a wide range of tasks related to computer support for the university. This position is governed by state and federal laws and agency/institution policy. This role requires the ability to work independently and as part of a team, troubleshoot and solve complex issues, and deliver high-quality work within tight deadlines.Duties & Responsibilities:
Assists users with questions and problems relating to a particular area including hardware, software, and network workstations
Assist the Computer User Support Assistant Manager in planning and implementing strategies to better communicate.
Coordinate daily customer service operations (e.g., emails, calls, after hours tickets)
Monitor and maintain IT Support services website
Candidates should be natural problem solvers who continuously strive to provide excellent customer service
Motivate staff to perform their best and demonstrate positive behavior
Support new and existing staff
Utilize training programs and techniques.
Communicate with clients and evaluate their needs
Create reports, analyze, and interpret data.
Demonstrate reliability and dependability as this position is essential to our organization
Must demonstrate the ability to learn quickly and adapt to new and changing environments along with the willingness to take on additional responsibilities
Make sure to adhere to company’s policies and guidelines.
Act as our service representative and set an example for our staff
Assist with our IT Support Services if needed.
Answer the help-desk phone, email and student app when needed.
Provide prompt and helpful feedback to individuals requesting assistance
Maintain the helpdesk Knowledge-base
Prepare help desk data reports as required or assigned
Other duties as assigned
Knowledge/Skills/Abilities: Exceptional knowledge of computer systems and hardware Deep-Seated experience with desktop operating systems Strong verbal and written communication and documentation skills Ability to understand and analyze computer system problems or errors to be able to troubleshoot Demonstrate strong organizational skills Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly to better assist our campus community Ability to present ideas in a user-friendly language to non-technical staff and end users. Keen attention to detail, multi-tasking, highly self-motivated Analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Proven track record of strong partnering skills with both internal and external partnersGeneral Days/Hours: Monday - Friday8:00 a.m. - 5:00 p.m.Possible remote work opportunities Additional hours as requested and/or neededRegular and reliable attendanceOther:Please note: all position postings close at 12:00 A.M. CST on the position closing dateThis position has been identified as a telecommuting position. The duties are performed during standard work hours of 8am-5pm at a predefined and approved work location. Individuals filling this role must have dedicated work space that provides privacy and security related to the work being performed. Additionally, individuals must have secure internet access with appropriate upload/download capabilities to perform the duties associated with the position. Individuals in this position will be required to review and acknowledge the Telecommuting Guidelines and Telecommuting Agreement for A-StateMinimum Qualifications:The formal education equivalent of an earned Bachelor’s Degree in computer science, computer applications, or a related fieldOther job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of the qualifications review committeeE-Verify Participation Notice:https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPosterES.pdfE-Verify Right to Work:https://www.e-verify.gov/sites/default/files/everify/posters/IERRightToWorkPoster%20EngEs.pdf
