OpportunityThe shelfAdz Delivery Coordinator II serves as a main point of contact for the client, addressing their questions, concerns, and requests regarding assigned shelfAdz projects. Additionally, this role acts as a bridge between assigned accounts and coordinating departments to ensure seamless project execution. The DC2 takes ownership of National CPG and Adult Beverage campaigns and acts as a subject matter expert on retailer-specific rules and processes. They collaborate closely with cross-functional teams to deliver top-tier products and services to the client.Key Areas of ResponsibilityshelfAdz© Delivery Coordinator for all assigned accounts.Ensures total client satisfaction, through the timely completion of client shelfAdz© campaign requests.Utilizes, prepares and maintains appropriate documentation related to campaign requests.Initiates and answer written internal & external correspondence.Responds to client’s e-mail and facsimile communications.Interfaces routinely with stakeholders including shelfAdz© Sales, Delivery, and Product, Client Experience, IT, and other groups as needed in support of shelfAdz© event campaigns. Serves as project stakeholder on project work related to shelfAdz© tag/sign changes, new requests and other shelfAdz© projects.Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes-Oxley Act 2002 Section 404.Provide strong leadership and mentorship to Delivery Coordinator I (DC1) team members, assisting in problem-solving and issue resolutionTake a proactive approach toward any process improvements that benefit the team/multiple clients.Exhibit a strong desire to learn and foster a collaborative team environment. Responsible for updating and  maintaining  process documentation related to National Multi-Retailer event execution workflows.Strong communication and interpersonal skills, comfortable leading meetings and projectsBuild and maintain strong relationships with Commercial Sales Team members by proactively addressing their needs, resolving concerns, and ensuring satisfaction with campaign outcomesCollaborate with internal teams to implement improvements that align with client expectationsRegularly communicate project status, timelines, and deliverables to internal teams and client stakeholders, ensuring transparency and reliabilityAdvanced proficiency level in Microsoft excel/Google SheetsDemonstrated ability to respond to emails promptly and professionally, ensuring timely communication while maintaining a well-organized inbox for efficient workflow and prioritization
