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The Senior Manager of Quality, Scoring Services serves as the guide and leader of the content team leading quality and content related functions for all projects and management of staff who perform scoring content activities while monitoring outcomes and driving efficiencies. Strategically, they are responsible for establishing expectations and driving future improvements. Tactically, they are responsible for the daily activities necessary for accurate delivery of scores based on defined quality metrics that are on time and on budget.The successful candidate will lead, recommend and evolve our scoring process, driving procedural efficiencies to meet all quality standards.SUMMARYThe Senior Manager of Quality, Scoring Services is responsible for:
Ensuring all scoring projects meet required quality standards and are delivered on time, on budget.
Scoring process development, adherence and continuous improvement while striving for consistent, repeatable, and efficient procedures across all projects.
Leading the quality process development as it relates to delivery of scoring services.
Meeting quality goals.
Providing leadership to scorer, supervisor, and scoring directors for large scale programs staffed by contingent staffing pools.
Leading the scoring content/quality staff, including mentoring, coaching, professional development, and accountability expectations.
Lead the development of training process, systems and procedures to maximize scorer qualification and accuracy
Education and Experience:
Bachelor's degree required, advanced degree preferred.
Knowledge of scoring services best practices; Assessment industry experience highly desired.
Management experience in the areas of leadership, mentoring, professional development and team building.
Quality management, content specialist resource allocation and management
Customer relationship management and people management
Business development expertise to support comprehensive scoring service approaches.
Working Conditions
Remote
Occasional travel
Responsibilities:
Ensures Scoring Quality group has the capacity and capability to meet the requirements and timelines of the business.
Identify, manage, and mitigate quality and content related risks.
Drives continuous improvement, cost improvement, quality standards, and improved cycle time.
Forecasting, planning, and allocation of content specialists.
Provides input and guidance to the scoring solution for bids and proposals.
Assures effective communication and collaboration internal and external to the scoring organization.
Supports customer communication and presentations, as needed, to support Scoring Services.
Manage and monitor development of training materials to support scoring directors, supervisors and scorers
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:The minimum full-time salary range is between $100,000 - $110,000.This position is eligible to participate in an annual incentive program, and information on benefits offered is here.What to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022?At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.Job: PROFESSIONAL DEVELOPMENTOrganization: Assessment & QualificationsSchedule: FULLTIMEReq ID: 11065#location
