Answer inbound calls from our florists, providing order support and first call resolution while working within company guidelinesBecome completely familiar with the Flowerbuyer Floral Auction siteProvide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and toolsPartner with other teams in the business to execute outbound call lists as neededAchieve key performance indicators, productivity standards, call quality performance & adhere to scheduleHandle escalated customer issues with Supervisor supportAdditional duties/responsibilities as assigned
