Provide Superior Customer Service:Place and receive phone calls with remote Teleflora member floristsHave a customer focused attitudeExcellent multi-tasking and time management skillsProvide Remote Networking Support:Troubleshoot ISP outages, work with ISPs on behalf of our customersInstall and troubleshoot Internet VPN connections for small to enterprise level customersInstall and troubleshoot Cisco Meraki Firewall ConfigurationsTroubleshoot and resolve network connectivity issues within a SOHO environmentProvide Remote PC Hardware and Operating System Support:Troubleshot server and workstation hardware and OS issuesWindows 10 and 11Red Hat Enterprise Linux 8Printers: Install and troubleshoot Networked Printers within a Windows (Workgroup) EnvironmentInstall and troubleshoot windows “Shared Printer.”Install and troubleshoot printers in a Linux environmentBackups:Work with customers to identify and resolve any data backup related issuesWork with customers to remotely re-image Windows PCs while retaining dataTroubleshoot local and cloud backups on Windows and Linux serversSecurity:Virus/Malware identification and cleanupA basic understanding of computer and network security essentialsVendor Escalations: Capable of escalating calls to hardware vendors as necessaryWork with Vendors to escalate Hardware Warranty issues as neededAdditional Responsibilities:Accurately log calls into the Call / Problem Tracking systemReliable and predictable attendance during weekdaysAble to escalate issues to supervisor or development representatives as neededAdditional duties as assigned
