Administrative | per year | 1515 South Avalon Street, West Memphis, AR, USA | Full Time We believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We are EFCO. At EFCO, we believe in helping those responsible for the construction of the world's concrete structures with a safe, reliable, and cost efficient concrete formwork solution. We do this by engineering, designing, manufacturing, supplying and field servicing forming and shoring products for concrete construction. Our Core Values represent the manner in which we expect to do business with our customers and interact with those people around us in the business community. At EFCO, our core values are at the very heart of who we are and what we believe. Quality. Innovation. Integrity. Super Service. These 4 Core Values describe very high standards of professional behavior that all EFCO employees must seek to achieve. DUTIES
Provides District Sales Administrative support functions and data entry for contracted orders, routes executed contracts and related documents, ensuring the overall contracting process is met.
Oversees Territory Manager's use of appropriate sales tools to ensure accuracy in SalesForce and PP.Net, and that necessary approval has been completed.
Electronically notifies customers within required time frames, ensuring all invoice, down payments, security deposits, and lien bond information is provided to guarantee the overall contracting process is met.
Provides administrative support functions including, but not limited to answering phones and greeting customers, maintaining schedules, organizing meeting & office events, arranging travel & lodging, maintaining district files, opening account orders and providing support to all district personnel.
Order and keep inventory of office supplies, EFCO Gear, 3D printing supplies and general upkeep of office equipment
Provides account maintenance for customer accounts receivable balances, develops customer relationships to ensure all facets of the collection process is complete and within required time standards. Fulfill customer requests for waivers, W-9, and Certificate of Insurance. Maintain 660 collection effort notes. Provide CICC with updated collection comments for accounts on the weekly top 10 report and potential bond/lien claims. Assist with invoice revisions, purchase conversion, credits, refunds, and closeouts.
Maintains customers contact database through appropriate systems including updating company logos with appropriate contact information.
Trains and supports use of appropriate sales tools (e.g.: SalesForce, Project Plan, EFCO Online, Invoice Retrieval, and SharePoint).
Coordinates pre-employment screenings of potential candidates, assembling & submittal of new hire paperwork and status change forms. Ensuring all required computers, safety gear, training material are received prior to start date.
Performs other job-related duties and special projects including maintenance of FORM MARKS mailing list and phone back-up.
QUALIFICATIONS
High school diploma or equivalent.
Additional experience in sales, collections or administrative support field, a plus.
Must also have above average interpersonal and written skills, with ability to prioritize assignments and adapt to changes in daily tasks when necessary.
Notary Public certification required.
Must be proficient in Microsoft WORD, Excel and PowerPoint with the ability to type 70 words per minute.
Experience in Outlook or Access, a plus.
Detail oriented, good numeric and alpha skills, as well as general filing and recordkeeping abilities.
Must be able to work independently and maintain confidentiality.
No travel required.
Final candidates will be required to pass a post-offer pre-employment physical and drug screen.
EOE
We participate in E-Verify.
Post-Offer, Pre-Employment Physical and Drug Screen.
