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Requisition Number03130 Canoga Park DC 12032020Post Date12/3/2020TitleE-Commerce MerchandiserCityCanoga ParkStateCADescriptionEssential Duties and Responsibilities: Select high valued merchandise located at ARC Center to sell on eCommerce platform and supply physical stores with steady supply of collectible merchandise. Performs extensive research on items to be posted; determines best possible price. Tests items to confirm functionality or authenticity prior to posting (e.g. electronics, jewelry). Must perform with basic understanding of third party research software, Terapeak; including the ability to use listing and shipping software, Sure Done, Ship Station. Administer inventory procedures to track physical inventory currently on auction and to ensure pending items are carefully secured in designated area. Assists with photography of items for sale to be displayed on auction website. Must be able to perform duties with extremely low error rate. Handles phone and email customer support in a timely manner. Follows up on all orders with customers in real time. Meets daily posting quotas and weekly and monthly sales targets determined by Supervisor. Handles all fulfillment requests by processing all customer orders. Takes an active role and partners with the District Sales Manager, eCommerce Specialist Associate and team members in the day-to-day operation of the eCommerce business. Maintains a safe work environment by keeping eCommerce designated area neat/clean.Other Duties and Responsibilities: Ability to serve as backup to eCommerce/Collectibles Supervisor when absent. Selects most cost-effective shipping method for items purchased, Handles all stock shipping, scheduling and ensuring all orders are shipped within their handling times. Sends shipping notifications in real time to customers after all orders are finalized. Handles all damage/loss claims and following up on them in a timely manner. Must work with speed, accuracy and high productivity. This means working efficiently and pacing workload. Maintains a clean, neat and organized area(s). Demonstrates a desire to learn new things and to advance within the organization. Provides coaching, training and development of new employees. Other written or verbal duties may be assigned by the eCommerce Supervisor, District Sales Manager and/or the Command Retail Directors.RequirementsQualifications: Must be a minimum of 18 years of age. High School Diploma or equivalent. Fluent in the English language, written and spoken; bilingual preferred. Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc.) Strong internet research skills. Must possess 1-2 years of merchandising experience, including boutique merchandise. Must possess 2-4 years of customer service and/or retail experience. Knowledge of online selling platforms and Photoshop preferred. Passion for working in a high growth business requiring fast-paced performance with a high attention to detail and organization, a commitment to excellence and a positive friendly attitude. Professional at all times demonstrating strong interpersonal skills. Able to work independently with minimal supervision. Able to work under pressure and multitask. Must pass background check, which will include Criminal History and Sex Offender Registry.Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull and move heavy objects such as household and office furniture, packages and all other bulk items. Ability to operate a telephone Ability to lift up to 50 lbs. Ability to perform various repetitive motion tasks.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP
here.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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