The IT Production Support Assistant will possess knowledge and experience in customer service; flexibility; interpersonal skills; leadership; organizational awareness; problem solving; excellent communication skills, speaking and writing.
Requires at least two (2) years of experience in the last five (5) years working with IBM mainframe operations and production control environment including ordering, holding, submitting, cancelling, and monitoring production jobs using the scheduling software application, Control-M. Two (2) years of experience in the last five (5) years working in a data center interacting closely with customers and managing incident tickets using a tracking software application like Cherwell service management tool. Two (2) years of experience in the last five (5) years working with mainframe software Endevor to move the customer application programs and application source elements such as Job Control Language (JCL), Procedures (PROCS) and Control Statements to Endevor libraries.
A high school diploma or equivalent.
West Advanced Technologies, Inc
E: firstname.lastname@example.org D: 279-666-5838
Serving government agencies for 22 Years