Lodging Coordinator - Year Round

Lodging Coordinator - Year Round

13 Jan 2021
California, Homewood, 96141 Homewood USA

Lodging Coordinator - Year Round

About Squaw Valley | Alpine Meadows

Squaw Valley Alpine Meadows is an internationally renowned mountain resort in North Lake Tahoe, California and proud host of the 1960 Olympic Winter Games. The resort spans 6,000 skiable acres across two mountains, with stunning views of Lake Tahoe and the Sierra Nevada. Skiers and riders of all ability levels are welcomed by over 65 percent beginner and intermediate terrain, while legendary steeps, towering cliffs and heart-pumping chutes continue to be ground zero for boundary breaking skiing and riding. The resort features slopeside lodging at The Village at Squaw Valley®, which bustles year-round with nonstop events and over 50 bars, restaurants and boutiques. With an annual average of 450 inches of snowfall and 300 sunny California days, Squaw Valley Alpine Meadows is known as the Spring Skiing Capital™ and provides the longest ski and snowboard season in Lake Tahoe. Squaw Valley Alpine Meadows is on the Ikon Pass, the new standard in season passes, which grants access to 44 iconic destinations across five continents. Ahead of the 2020-21 ski season, Squaw Valley Alpine Meadows announced its commitment to change the resort name, removing the word “squaw,” which is widely considered offensive. The resort has begun work on determining a new name, which will be unveiled in 2021. Visit the Squaw Valley Alpine Meadows website or call 1.800.403.0206 to learn more. You can also visit us on Instagram, Twitter, Facebook and Vimeo.

A Great Job and Benefits to Match:

  • Free skiing + riding privileges to 14 iconic resorts including Squaw Valley, Alpine Meadows, Mammoth Mountain, Steamboat, Solitude and more!
  • Generous discounts on outdoor gear, apparel, etc.
  • Paid Time Off (PTO) policy for eligible employees.
  • Health benefits include: medical, dental, vision, life insurance, short term & long-term disability insurance, HSAs/FSAs and more
  • 401(k) plan with generous company match
  • Paid parental leave of up to 6 weeks for eligible employees
  • 25%-50% discount at Food & Beverage locations at Squaw and Alpine

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be 18 years of age.

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

  1. Assist with daily tasks associated with Revenue Management, including, but not limited to: Updating nightly rate, room night restrictions, holdbacks for on line travel agencies and overbookings in SMS, the hotel property management system.
  2. Updating all external extranets that do not interface directly with HBSI/Siteminder including, but not limited to: Hotel Tonight, Sell It, Inntopia, etc.
  3. Manage and update OTAs with all special promotions as directed by the GM daily.
  4. Track all lodging promotions and report on production and success of each.
  5. Respond to all guest feedback in writing from Trip Advisor/Yelp/Expedia/Guest Surveys and any other platform where guests can write reviews.
  6. Answer phones behind Front Desk and delegate as appropriate
  7. Inspect Owner Units / VIP Guests when requested
  8. Log work orders for maintenance team
  9. Check guests in and out when necessary
  10. Enter VIP Reservations in SMS
  11. Maintains a friendly and approachable attitude towards guests and staff
  12. Other job duties as assigned
  13. Provide customers with top quality customer service in a friendly and positive manner.
  14. Builds all packages in SMS and Inntopia.
  15. Rate configuration, policy uploading in SMS and Inntopia.

Competencies and Job Requirements:

  1. Must be able to maintain the highest level of professionalism and work well under stressful situation
  2. Effective communication skills, oral & written
  3. Excellent writing skills including memos, guest correspondences, professional business letters
  4. Strong sense of customer service & safety awareness
  5. Able to understand and follow verbal and written instructions.
  6. Have a neat & clean appearance in compliance with the company grooming standards
  7. Punctual, able to report at scheduled start time
  8. Work well as part of a team.
  9. Computer experience necessary, must be highly proficient with all window applications and Microsoft excel; formatting, formulas, report analysis.
  10. Must be an expert in Excel.
  11. Learns software systems quickly. Systems used in this roll include and are not limited to: SMS, Siteminder, HBSI, OTA Extranets, Duetto, EZRMS, Delphi and Inntopia.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: General office equipment

Experience

Required
  • 1 year(s): Lodging experience and/or training; or equivalent combination of education and experience.
Preferred
  • Exposure to SMS, Duetto, Inntopia, and Delphi

Education

Required
  • High School or better
Preferred
  • Associates or better

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Job Details

  • ID
    JC8161188
  • State
  • City
  • Job type
    Full Time
  • Salary
    USD TBD TBD
  • Hiring Company
    Squaw Valley Alpine Meadows
  • Date
    2021-01-10
  • Deadline
    2021-03-11
  • Category

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