Dental Support Manager

Dental Support Manager

14 Jan 2022
California, Humboldt county, 95511 Humboldt county USA

Dental Support Manager

JOB DESCRIPTION: The Dental Support Manager works under the direct supervision of the Chief Dental Director and general direction of the Chief Executive Director. The Dental Support Manager supervises registered dental assistants (RDA) and dental assistants (DA).

The Dental Support Manager directs staff and plays a hands-on role in coordinating, delivering, and ensuring high-quality services as well as effective payment for all dental services. Responsible for staff selection, review and discipline, staff, and provider schedules, purchasing and supplies, dental staff training, patient appointments, reminders and flow, charts and electronic records planning, patient education and referrals, patient satisfaction and compliance with clinic policies and procedures.

Job Duties and Responsibilities

Respects and abides by the mission of Southern Trinity Health Services.

Ensures the confidentiality of sensitive patient and financial information.

Responsible for coaching, training, managing, and disciplining staff including RDA’s and DA’s.

Hands-on manager who regularly is in an assisting role (DA) or working at the front desk or on projects that involve him/her in patient care.

Works with Dental Director to ensure patient and employee safety- including occupational health planning, assessment and staff training, orientation, physical exams and/or tests and re-training and monitoring.

Supports the Dental Director to ensure full and complete coding and other documentation for clinical quality and optimal and correct billing practices.

Supports the Dental Director with clinical quality audits, chart reviews, tracking and follow-up using manual and electronic systems.

In charge of the effective use by all dental staff of practice management (billing and scheduling) systems – including the conversion to a new electronic system.

In charge of dental records management and ensuring the privacy and security of paper and electronic Protected Health Information (PHI) for the Dental Department, which includes appropriate staff training and monitoring.

Works with Clinic’s Operations Manager to ensure Dental facility is up to date with required maintenance and needed upgrades for good operations, energy savings and safety.

Supports Dental Director and Executive Director with needed reports and analyses regarding volume, utilization, billing, collections, purchasing or other areas of operations.

Participates in and supports Clinic-wide staff training, as needed.

Participates in community events, as appropriate for STHS Dental.

Performs other duties as assigned.

Educational Requirements

Minimum: Dental Assistant (DA).

A four-year degree is preferred.

Experience / Skills / Talents

Minimum three years’ experience with both front and back-office functions of a dental practice or dental clinic.

Demonstrated understanding of HIPAA compliance requirements.

Experience with all aspects of dental operations/ practice management and software tools, including scheduling, eligibility verification, charge capture, cash management, purchasing/ ordering, chair-side assisting, clinical quality, employee and patient safety, patient complaints prevention and management.

Competent with STHS’s practice management system and IMS for scheduling.

Capacity for and motivated to learn new computer applications.

Ability to communicate effectively and respectfully with a diversity of community members, including those with limited education, those who have mental or physical handicaps and individuals who may be irate and/or irrational.

Excellent written and verbal communications skills.

Good employee development and leadership skills.

Physical Requirements

Clear and pleasant voice with good command of English to be able to be understood by patients and the public on the phone or in person.

Ability to manage a moderately paced work environment that includes fairly constant demands from supervisor, providers, staff, patients, partners, and the public.

Standing and walking / being active for hours at a time throughout the day.

Stooping, bending, reaching, and filing charts for periods of time.

Carrying charts or boxes of paper or light materials between clinical areas, up to 25 pounds at a time.

Ability to sit for long periods of time; to type and read/look at computer screen for long periods, sometimes hours or part or more of a day at a time.

Tolerance for personal protective equipment, x-ray equipment and taking x-rays, lab and lab equipment, sterilization equipment, stethoscopes, blood-pressure cuffs and equipment, paper, normal dust, cleaning products, computers, phones, or most common fragrances – including those of food cooked or eaten by colleagues in the break room.

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