A office Customer Service Representative with Sales Skills is a professional who not only handles customer inquiries and complaints but also identifies opportunities to upsell or cross-sell to increase revenue. Here are some key responsibilities and skills typically associated with the role:
Responsibilities:
Manufacturing or Aerospace backgrounded preferred
Handling large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” when handling different topics.
Identifying customers’ needs, clarifying information, researching every issue, and providing solutions.
Seizing opportunities to upsell products when they arise.
Building sustainable relationships and engaging customers by taking the extra mile1.
Keeping records of all conversations in the call center database in a comprehensible way.
Transferring and escalating the calls to the appropriate department if needed, such as sales.
Participating in training and striving to increase and improve existing skills.
Adhering to all company policies and procedures.
Skills:
Previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
High school degree.
Please note that the specific requirements may vary depending on the company and the specific role. It’s always a good idea to check the job posting for any additional requirements or responsibilities. If you need more information, feel free to ask!
Shift- 7:00-3:30 pm
Pay -$20.00-21.00/hr DOE
