Customer Tech Support Rep (Technical Support/Call Center)
Customer Tech Support Rep (Technical Support/Call Center)
Location: Lathrop, CA (100% on-site)
Duration: Dec 2022 - April 2023
Pay Rate: $20 per hour
Interviews 1st week of November
40 hours a week with flexible hours
Kelly Technology is currently recruiting for Customer Tech Support Reps to work on-site in Lathrop. The ideal candidate will have strong Customer Service experience and be tech-savvy, w/ a hard-working, & flexible attitude! You will be primary contact for customers to provide technical support and services for their Tax SW product and provide call center technical Tier 2/3 support.
Duties will include but not limited to:
Receive inbound telephone calls, chat messages, and emails on product questions
Provide excellent customer service, tech troubleshooting, and problem resolution
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication
Resolve customer problems in a friendly & timely manner to ensure customer satisfaction
Requirements
High School Graduate or AA in computer science or business administration or equivalent experience.
1+ years software technical support in a call center environment.
1+ years in Windows Environment, Network Functions, and Configurations and Software Applications.
Spanish speakers strongly preferred
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.
Why Kelly ® Technology?
Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.
About Kelly ®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
